Distributed Order Management for Enterprise eCom
Simplify managing orders across multiple channels, locations, and fulfillment centers. From choosing the best sourcing location to better fulfillment processes, our DOM will help your enterprise business minimize stockouts, reduce shipping costs, and accelerate delivery times.
Insights at every touchpoint
Don’t compromise on transparency for any E2E order processing step. From payment to shipment and communication status – our DOM keeps customers and service agents up-to-date.
Easy DOM. Maximum efficiency and transparency.
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E2E Order Processing
Bring all order management aspects together while enjoying the ease of stable processes. Auto-failover processes and smart routing ensure reliable fulfillment.
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Stock Management
Never oversell again. Our DOM lets you keep track of virtual stocks across multiple shops and real-time stock updates. Coordinate stocks across all your warehouses.
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Customer Service Suite
Provide truly professional service with transparent access to customers and order overviews. Place and edit orders. Review and trigger prompt communication.
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Customer Communication
Automate customer communication as well as invoice creation and mailings. Guarantee customer satisfaction with accurate delivery estimates and track & trace.
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E2E Order Processing
Bring all order management aspects together while enjoying the ease of stable processes. Auto-failover processes and smart routing ensure reliable fulfillment.
-
Stock Management
Never oversell again. Our DOM lets you keep track of virtual stocks across multiple shops and real-time stock updates. Coordinate stocks across all your warehouses.
-
Customer Service Suite
Provide truly professional service with transparent access to customers and order overviews. Place and edit orders. Review and trigger prompt communication.
-
Customer Communication
Automate customer communication as well as invoice creation and mailings. Guarantee customer satisfaction with accurate delivery estimates and track & trace.
Transparency powered by DOM
Immediate access and automated updates with our DOM.
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1 E2E Order Processing
So simple, yet so effective. Basket splitting allows you to take advantage of dynamic order routing based on customized rules like location, merchant priority, or stock availability. Effortlessly transfer and manage orders from confirmation to return. Real-time order status updates for shipments and payments are synchronized by API.
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2 Stock Management
Keep track of multi-supplier stock via API with inventories that are available in real time across the order management system. Do you need to block stocks? Make reservations across multiple warehouses? No problem with our virtual stock management that is kept until the next inventory update to avoid overselling. Our DOM also allows stock pooling for dedicated sales channels with virtual warehouses.
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3 Customer Service Suite
Bring the same excellent experience to your customers and your customer service agents. Our order management system’s intuitive user interface facilitates order and customer searches, allows you to review and edit orders as well as customer data. Check current baskets and wishlists and place orders on behalf of customers. Easily access customer communication and trigger emails.
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4 Customer Communication
Raise your communication standards and make customers feel valued. Customize your transactional emails to match your brand and trigger push notifications about delivery and payment status. Keep your customers informed with delivery time estimates and allow them to track their packages right to their doorstep. Generate shipment notes and invoices and automate sending them. Ready for the next order? Inform your customers about back-in-stock items.
SCAYLE for excellence
Simplify your order management processes and keep them transparent.
Common Questions About Order Management in eCommerce
What is an order management system and why is it important for eCommerce?
An order management system (OMS) is a software solution that helps eCommerce businesses track, manage, and fulfill customer orders across various sales channels.
What are the key features of a good order management system?
Key features include real-time inventory tracking, order processing automation, multi-channel order consolidation, integration with shipping carriers, customer notifications, returns management, and analytics for order insights.
How does an order management system improve the fulfillment process?
An OMS automates and streamlines the fulfillment process by routing orders to the nearest warehouse or fulfillment center. It tracks inventory in real-time, selects the most efficient shipping methods, and reduces manual errors.