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Voyado is a customer experience platform, tailored especially for mid-market and enterprise retailers and brands.

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About Voyado

Omnichannel customer engagement designed for retailers

Voyado Engage is a multichannel marketing platform with endless ways to act on customer data. You get the insights you need to spot micro-trends and campaign tools to create seamless customer engagement, online and offline.

  • Customer intelligence and insights
  • AI-assisted targeting and tactics
  • Automations and ready-to-use triggers
  • Loyalty and reward management
  • On-site messaging

eCommerce search and merchandising – instantly relevant online shopping

Voyado Elevate is a product discovery engine that harnesses the power of AI to improve your eCommerce site. With deep product knowledge, shoppers’ real intent is understood and served every time. Voyado Elevate automatically reacts to historical customer data, business goals, and real-time events, so your customers get a relevant online shopping experience.

  • Natural & intuitive site search, navigation, and recommendations
  • Merchandising on autopilot, with merchant control
  • Deep understanding of product context and visitor intent
  • 400+ customer projects
  • Regions: The Nordics, DACH, UK, and Benelux

Voyado’ specialisation

As a true CXP, Voyado, together with SCAYLE, is one of two cornerstones used to replace eCom and marCom from Salesforce, Adobe, or SAP. It’s tailored especially for companies who operate in fashion, lifestyle, and retail.

Together we offer a complete, modular, and scalable solution. Key advantages for customers using Voyado and SCAYLE:

  • SCAYLE’s PIM creates product feeds for Voyado to engage and elevate

  • Voyado Engage receives eCommerce transactions and supports My Pages with POS transactions and personal promotions

  • Engage receives events from OMS and manages transactional communication via email or SMS

  • Integration with OMS supports functionality like Back In Stock in Voyado Engage and Elevate

  • Voyado Engage supports outbound communication like Abandoned Cart and Search in frontend. 

  • Voyado Engage also supports eCom with on site messaging for promotions and recruitment of members, first-party data collection, referrals, etc.

  • Voyado Elevate collects events from the frontend and supports search, navigation, and all types of AI-powered recommendations, across all channels

“Having a solid integration, joint customers, and a partnership with the fastest-growing enterprise commerce platform in the world makes us extremely proud and excited about the future. Together we aim to be leaders in commerce for both DACH and Nordics.”

Fabio Maglieri – DACH Lead – Voyado
Other partners